旅行效能与打点《导游英语口语》
原标题：旅行效能与打点《导游英语口语》
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内容简介
书是为作业技能学校旅行效能专业的学生编写的英语教材。全书分为十二个单元， 内容包括导游作业作业的各个流程， 如招待、组织饭馆、住宿效能、餐饮效能、行程组织、景点说明、我国特征文明、 紧迫疑问处置、 处置投诉、结账和送别等。 每个单元都设置有根柢词汇、句型、景象对话、阅览文章、操练等板块, 以协助学生非常好地掌控有关的导游根柢事务及作业流程。本书可作为旅行专业学生的教材，也可作为旅行从业人员的参阅用书。
目录
unit 1 meeting guests 1
module 1 meeting guests at the airport 1
module 2 on the way to the hotel 4
module 3 a welcome speech 7
unit 2 hotel checkin 9
module 1 hotel room reservation 9
module 2 checking in 12
module 3 travel arrangements 14
unit 3 housekeeping service 16
module 1 escorting the guest into the guest room 16
module 2 making up the room 18
module 3 room service order 20
unit 4 food & beverage service 23
module 1 reserving a table 23
module 2 helping to order dishes 27
module 3 the payment 31
module 4 the chinese food 34
un
it 5 city sightseeing and transportation 38
module 1 at the summer palace in beijing 38
module 2 car rental service 41
module 3 on the huang shan mountain 44
unit 6 the service of travel destinations 47
module 1 narrations on tour 47
module 2 at the ticket box 51
module 3 asking the way 54
unit 7 tour of chinese characteristic cultureⅰ 56
module 1 tai chi 56
module 2 spring festival 58
module 3 peking opera 59
module 4 china—the home of tea 61
unit 8 tour of chinese characteristic culture ⅱ 64
module 1 chinese calligraphy 64
module 2 chinese painting 66
unit 9 handling problems & emergencies 68
module 1 a lost passport 68
module 2 calling the first aid center 70
module 3 first aid techniques 72
unit 10 handling customer complaints 74
module 1 a tour guide or a shopping guide 74
module 2 a complaint about tour guide service 77
module 3 complaining about the food 78
unit 11 checking out 81
module 1 paying with credit card 81
module 2 checkout service procedures 83
unit 12 farewell，china 85
module 1 see you again soon 85
module 2 a farewell speech 88
reference 90
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