外贸跟单常用英语口语：助您与国际客户进行顺畅交流

随着全球化的不断发展，外贸行业变得越来越竞争激烈。作为外贸跟单员，掌握一定的英语口语能力是非常重要的。在与国际客户进行交流时，流利的英语口语可以帮助您更好地与客户沟通，并解决可能出现的问题。下面，我将分享一些外贸跟单常用的英语口语，希望对您的工作有所帮助。

1. 询盘阶段（Inquiry Stage）

在与客户沟通的初期阶段，客户通常会通过邮件或电话进行询盘。下面是一些常用的英语口语表达：

(1) 接听电话时的问候语：

– Good morning/afternoon/evening. ABC Company, how may I help you?
– Hello, this is ABC Company. How can I assist you?

(2) 回复询盘邮件的开场白：

– Thank you for your inquiry about our products. We are glad to provide you with the information you need.
– We appreciate your interest in our products. I would be happy to assist you with any questions you may have.

(3) 请求更多详细信息：

– Could you please provide us with more details about your requirements?
– Can you give us some specifications for the product you are interested in?

2. 报价阶段（Quotation Stage）

客户收到询盘回复后，会进一步请求报价。在报价阶段，以下是一些常用的英语口语表达：

(1) 提供报价的开场白：

– Based on your requirements, we have prepared the following quotation for your review.
– I am pleased to send you our quotation as per your request.

(2) 询问客户是否需要样品：

– Would you like us to provide samples for evaluation?
– Do you require samp

les before placing the order?

(3) 接受或拒绝客户的价格要求：

– We are willing to offer a 5% discount for bulk orders.
– I’m afraid we are unable to meet your price request at the moment.

3. 跟单阶段（Order Processing Stage）

一旦客户接受了报价并确认订单，跟单工作就开始了。以下是一些常用的英语口语表达：

(1) 确认订单和付款方式：

– We have received your order. Could you please confirm the payment method?
– Thank you for placing your order with us. How would you like to make the payment?

(2) 处理客户的特殊要求：

– We understand your request for customized packaging and will arrange it accordingly.
– We will do our best to meet your delivery date requirements.

(3) 跟踪货物运输情况：

– We have shipped your goods and will provide you with the tracking number shortly.
– Your order is currently in transit and expected to arrive on schedule.

4. 售后服务阶段（After-sales Service Stage）

售后服务是保持客户满意的关键。以下是一些常用的英语口语表达：

(1) 向客户确认是否收到货物：

– We hope you have received the goods in good condition. Is everything satisfactory?
– Have you received the products? Are they in good condition?

(2) 处理客户的投诉或问题：

– We apologize for any inconvenience caused and will promptly resolve the issue for you.
– Thank you for bringing this matter to our attention. We will investigate and get back to you shortly.

(3) 提供客户满意度调查：

– We would appreciate it if you could spare a few minutes to complete our customer satisfaction survey.
– Your feedback is important to us. Please let us know how we can improve our services.

通过掌握以上常用的外贸跟单英语口语，您可以更自信地与国际客户交流，提高与客户的合作效率和顺畅程度。希望这些口语表达对您在外贸跟单工作中有所帮助！